All Collections
Platform Security & Guarantees
Learn about the measures we take to ensure a safe and trustworthy platform for all users, along with the guarantees we provide for a reliable experience.
30 articles
What if I don’t have a specific document to submit?
How does Verification work?
What happens if my rental request doesn’t get Verified?
Why am I being asked to submit personal information?
I’ve already verified. Why do I have to verify again?
Is it safe to submit my ID to Fat Llama?
Why was my rental request rejected by Fat Llama?
Why was my payment taken before verification?
Borrowers are Covered by Our Guarantee
The Lender Guarantee
What are the criteria for the Lender Guarantee?
Why do I need to estimate the value of my items?
Am I covered if the borrower decides not to return the item?
What is your liability as an Lender?
Campervan and motorhome rentals
Is the rented item still covered by the Lender Guarantee if taken abroad?
Borrower - What's Not Covered