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What if I don’t have a specific document to submit?

What if I don’t have a specific document to submit?

I've been asked to submit a document but I don't have one of those!

Updated over 2 weeks ago

If you've been asked to upload a document but don’t have one, don’t worry, we’ve got options!

We try to keep things flexible

Our Verification process is designed to adapt to different circumstances. If you don’t have the specific document we requested, here’s what we can do:

Alternative documentation

If you don't have a proof of address, we may ask for a proof of employment instead — like a:

  • Recent payslip

  • Invoice you've sent to a client

Just make sure it includes:

  • Your full name

  • The company name

  • Be dated within the last 3 months

If you don’t have that either

No problem — we can arrange a short call to verify your details. It’s a quick way to get you verified and keep everything secure.

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