Yes! When we say we cover lenders against non-return, we mean it.
As per our Terms of Service, borrowers are fully liable for the replacement cost of an item if they fail to return it due to:
Loss or damage caused by negligence, forgetfulness, or carelessness
Improper use or lack of necessary skills to operate the item
Theft
What happens if the borrower doesn’t cooperate?
If a borrower delays payment or refuses to cooperate, you may be eligible to make a claim under the Lender Guarantee.
Additionally, if the borrower accidentally loses or damages your item, Fat Llama will cover the cost, and you can file a claim.