When renting through Fat Llama, you may be asked to upload documents for verification. This is a routine step designed to keep rentals safe and secure for everyone.
Why You Might Need to Submit Documents
Document requests are assessed on every individual rental request. The documents required can vary depending on factors like:
The type of item you're renting
The item's value
Your rental history and account activity
Where to Upload Your Documents
Documents must be submitted through your booking page via the Verification Hub. Here's how:
Go to your booking page – This shows the current status of your rental request.
Check if verification is needed – If so, you’ll see a Submit documents button at the bottom.
Click the button – This opens the Verification Hub, where you can upload your documents and view the requirements.
How to Find Your Booking Page
On Desktop
Log into your Fat Llama account.
Click Bookings in the menu.
If you’re both a lender and a borrower, toggle to Borrowing to view relevant rentals.
Under Current Bookings, find the booking that requires verification.
On the App or Mobile Website
Tap Bookings at the bottom of the screen.
Log in if prompted.
If you’re both a lender and a borrower, switch to Borrowing.
Under Current Bookings, locate the rental that needs document submission.
What You’ll See in the Verification Hub
In the Verification Hub, you’ll find:
What documents are required (e.g., photo ID, proof of address)
Examples of acceptable documents
Criteria for approval, such as:
Clear, legible images
Information matches your Fat Llama profile
Valid (not expired) documents
📌 Tip: Double-check your uploads against the criteria listed to avoid delays in your verification process.