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Why was my payment taken before verification?

Why was my payment taken before verification?

Updated over a week ago

When you submit a rental request, your card is pre-authorized for the rental amount. This means the funds are temporarily placed in a "Pending" status while your request is processed.

How It Works:

  1. Pre-Authorization: Your bank holds the funds but doesn’t charge you yet.

  2. Verification Process: The payment is only finalized once your verification is approved.

  3. If Verification Fails or Isn't Completed:

    • We immediately release the funds on our end.

    • Your bank determines how long it takes for the money to return to your available balance.

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