You will need to fill out a form which is then sent to our Resolutions team and a dedicated case manager will be assigned to you. At the bottom of this page you can find the link to report your case.
You must report a case within 72 hours of your rental end date.
Here you will find the different forms you as a lender can use to report a resolutions case:
For when your item has not been returned after the rental period ended.
Click here - to report a Item Not Returned case.
For when your item has been returned fully or partially damaged during the rental on the platform.
Click here - to report a Item Damaged case.
For when your item has been returned, but after the rental period ended.
Click here - to report a Late Return case.