You, as an lender, you have the power to cancel your rentals.
It's important to note that if you, as an lender, need to cancel a rental for any reason, the borrower is always entitled to a full refund. Therefore, it is crucial that you initiate the cancellation.
If the borrower wants to cancel, the cancellation policy will apply, and the borrower may not receive a full refund. Please see the cancellations policies here.
If the borrower wants to cancel and you are allowing them to do this, then you can also use this option to give them a full refund.
If you want to fully refund a borrower (all fees included) which also refunds your earnings, you can do so with the instructions below:
How do I cancel a rental?
Go to the rental you want to cancel
Press the "Refund the rental" button
Press the "Cancel the rental" button
Please note that completed bookings cannot be refunded by the lender. If a booking has been completed and a refund needs to be issues, contact customer support as soon as possible.
Cancellation via the app
Cancellation via the webpage on desktop
Partial Refunds for Borrowers
In the app, you as a lender have the option to repay parts of the rent. Navigate to the booking and press the edit icon next to the price. There you can refund any amount you wish to the borrower and our commission is adjusted accordingly. The partial refund must be done before you mark the object as returned.