When renting out through Fat Llama, lenders can choose from three cancellation policies. Opting for the most flexible policy will make listings more attractive to potential borrowers.
LENDERS: Please note that if you, as the lender, cancel the booking, the borrower will receive a full refund.
BORROWERS: Please note, that if you cancel the booking these cancellation terms apply - this will only be valid BEFORE the rental start date.
Lenders can also refund partially anytime before the the order is marked as returned - please see the FAQ here.
Cancellation policy: FLEXIBLE
If cancelled at the latest 2 days before the rental period starts, 100% of the rental fee is refunded.
If cancelled the day before the rental period starts, 50% of the rental fee is refunded.
If cancelled on the same day the rental period starts, no refund will be issued.
Example:
You are renting out your hammer drill for Thursday. If the borrower cancels on Wednesday, they will receive a 50% refund. If the borrower cancels on Tuesday or earlier, they will receive a full refund.
Cancellation policy: MEDIUM
If cancelled at the latest 7 days before the rental period starts, 100% of the rental fee will be refunded.
If cancelled at the latest 3 days before the rental period starts, 50% of the rental fee will be refunded.
No refunds will be issued for cancellations made less than 3 days before the rental period starts.
Cancellation policy: STRICT
If cancelled at the latest 30 days before the rental period starts, 100% of the rental fee will be refunded.
If cancelled at the latest 14 days before the rental period starts, 50% of the rental fee will be refunded.
No refunds will be issued for cancellations made less than 14 days before the rental period starts.