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How to Arrange Handover and Return

Updated over 2 months ago

To ensure a smooth handover and return of a rental item, follow these steps:

1. Agree on a Pickup Time

  • Communicate with the lender or borrower to decide on a convenient pickup time.

  • Use Fat Llama’s messaging system for easy coordination.

2. Default Pickup Location

  • The booking includes a default pickup address unless both parties agree on a different location.

3. Creative Pickup Solutions

  • If scheduling is difficult, consider alternatives:

    • Use a lockbox with a code for secure access.

    • Arrange pickup on your way to or from work.

  • The key is to agree on a secure and convenient solution.

4. Returning the Item

  • Return the item at the agreed time and location, usually in the evening on the last rental day.

  • The return location is typically the same as the pickup spot, unless otherwise arranged.

5. Adhering to Agreements

  • Stick to the agreed return time to avoid late fees.

  • If the borrower returns the item late, they must pay for the additional rental period unless another arrangement is made.

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