To ensure a smooth rental experience, borrowers and lenders should communicate directly to arrange pickup and return times. If both parties agree, items may be collected a day early or returned a day late, as long as it doesn’t affect another booking.
Clear Communication is Key
To avoid misunderstandings, always confirm pickup and drop-off times in writing. Using clear messages helps both parties stay on the same page.
Returning Items on Time
Many lenders have back-to-back rentals, so timely returns are important. Late returns may result in additional fees.
Late Fees
When they apply: Lenders can charge late fees if an item is returned past the agreed time.
How to resolve them: We encourage borrowers and lenders to discuss and agree on a fair solution. If needed, we can assist lenders in enforcing late fees.
By maintaining clear communication and respecting agreed-upon times, both parties can ensure a hassle-free rental experience.