Entering bank details for payout
To receive payouts for your rentals, you first need to enter your correct bank details.
On Desktop
Log in to your account.
Click on your profile picture and select "My profile" from the dropdown menu.
Scroll down to the "Payout details" section.
Enter your sort code and account number (your payouts will be sent to this account).
Click "Update profile" at the bottom to save your details.
On the App or Mobile Web
Log in and go to "My profile" (the icon is on the far right of the bottom menu).
Scroll down to the "Payout details" section.
Enter your sort code and account number.
Click "Update profile" to save your details.
Adding requested Stripe information
Fat Llama uses Stripe as its payment provider. Under "Payout details", you may see a box labeled "Status of your Stripe account".
If Stripe needs additional information, click the link and upload the requested details.
If "Receive bookings" and "Payouts" are marked as "Active", then everything is set, and no further action is needed.
Changing account number
To update your payout account:
Follow the same steps listed above and enter your new account details.
Issues with entering or updating bank details
If you're having trouble entering or updating your bank details:
-Double-check that your account number is correct.
-Ensure all required profile information is filled in before clicking "Update profile".
-Try both the app and the website to enter your details.
Still having trouble?
Contact our support team at info@fatllama.com, and we’ll help you out!