When someone sends you a rental request, you’ll receive a notification either by push notification in the app or by SMS.
You can view all incoming requests under Bookings → Requests in the app or on the website.
What details are included in a rental request
Each request contains the information you need to decide whether to accept or decline:
Rental period: The dates requested for the rental.
Booking number: A unique reference for support enquiries.
Total rental price: The full rental cost including our booking fee.
Tip: You can edit the price before the borrower pays if you’ve agreed on a special deal.Borrower details: You’ll see the borrower’s name and contact details after they’ve paid and been verified.
Product information: A link to your listing.
Rental status and progress bar: Shows each step of the rental from request to completion.
Messaging: Use the message field to communicate directly with the borrower.
Address: The pickup location the item was requested for.
Responding to rental requests
You should always respond to a rental request, even if you can’t accept it.
Accept if you wish to proceed.
Decline if the item isn’t available or you can’t complete the rental.
A short message keeps things clear and professional. Leaving requests unanswered may affect your response rating.
Contact details visibility
Contact information is shared automatically once the borrower has paid and completed verification.
Before that, sharing contact details outside the platform is not allowed. This protects user privacy and ensures all communication is documented for safety and dispute handling.
Frequently asked questions
Can I edit the price of a rental request?
Yes, you can update the price before the borrower pays.
What if I forget to respond to a request?
It’s always best to reply. Unanswered requests can lead to missed rentals and affect your response rate.
When will I see the borrower’s contact details?
After the borrower has paid and passed verification.