Redeeming a voucher
On the website
Go to the Vouchers page.
Enter your voucher code in the field provided.
Click Use voucher to apply it to your account.
Your account balance will update automatically.
In the app or on mobile web
Tap My profile in the bottom menu.
Select Vouchers.
Enter your voucher code and tap Use voucher to apply it.
How your voucher balance works
When you pay for a booking, your available voucher balance is automatically applied to the payment.
If your balance is higher than the rental cost, the remaining amount stays in your account until it expires.
If your balance is lower than the rental cost, you pay the remaining amount with a card.
⚠️ Important: Register your voucher code before making a payment; vouchers cannot be applied retroactively.
Checking your voucher history
You can see your voucher history on the Vouchers page.
It shows:
A list of all voucher codes you’ve added.
When credits were used.
Expiration dates for each voucher.
Troubleshooting
If your voucher code isn’t working, it may be because:
It’s only valid for first-time users, and your account already has rental history.
There’s a technical issue preventing registration.
Contact our support team at info@hygglo.com, and we’ll be happy to help.